Bryan Health MyChart Frequently Asked Questions

MyChart is a convenient, secure way for you to view your test results and health information online. You can also request appointments and prescription refills, communicate with your doctor, pay your bill and much more! With MyChart, you have one online resource where you can easily see your health information for care received at Bryan Health locations. This includes Bryan Medical Center, Crete Area Medical Center, Merrick Medical Center, Bryan Heart, Bryan Physician Network offices (see list of locations), Crete Medical Clinic, Friend Medical Clinic, Wilber Medical Clinic, Central City Medical Clinic and Fullerton Medical Clinic. View full list of locations.

With MyChart, you can manage your health any time of day, from anywhere using your computer or the MyChart app on your phone or tablet. Here are some of the many ways you can use MyChart to make your life easier:

• • View test results and health information
  • Set up and manage appointments (schedule, confirm, cancel and review details of upcoming visits)
  • Request prescription refills
  • Email your doctor, or any member of your Bryan Health care team
  • Access trusted health information resources
  • Manage your family’s health (yourself, your kids, etc.)
  • Complete information for upcoming appointments
  • Update information
  • Pay bills
  • Receive alerts when test results are available and about recommended health exams

No. MyChart is a free service offered to Bryan Health patients.

You need access to a computer connected to the Internet and an up-to-date browser such as: Internet Explorer, Chrome, Firefox or Safari.

You can also download the MyChart app for easy access to your health information anywhere on your phone or tablet.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls their own password, and the account cannot be accessed without that password. Unlike conventional email, MyChart messaging can only be done while you are securely logged into your MyChart account. No information crosses over the internet.

You can sign up anytime, or we will provide information to you when you receive care at any Bryan Health location. Sign up is easy. Just answer a few questions and you’ll receive an activation code. Use your activation code to set up your username and password for your MyChart account.

Yes. Email us at mychart@bryanhealth.org or call us at 1-844-628-0303. After we verify your information, a new code will be sent via email to the address we have on file for you.

For your security, your activation code will expire after 30 days and is no longer valid after the first time you use it. If your activation code is not working, you may email us at mychart@bryanhealth.org or call our MyChart Service Desk at 1-844-628-0303.

In most cases, your test results will be available in your MyChart account at the same time your doctor's office receives them. This is usually within one to three days. There are some results that due to the sensitive nature of the test may not be placed in MyChart or may be delayed in being placed in MyChart.

This may happen with genetic testing as your doctor may want to visit with you about the results and the release of the information. In these cases, some results may be delayed or not be placed in your MyChart account. Your doctor will visit with you about this.

You will generally receive an answer within one to three business days. Please do not use MyChart for urgent situations. If your situation requires immediate medical attention, go to the nearest emergency department or dial 911.

Log into your MyChart account. Click on the “Health” icon at the top of the screen. Select “Demographics” from the drop down menu. Make necessary changes to your address, phone numbers, preferred phone number and email address. After completing all needed changes, click on the “Accept Changes” button to save your changes.

To make a request to change your legal name, you will need to contact MyChart Patient Support Line at 1-877-339-2637.

The information you see in MyChart comes directly from your electronic health record at Bryan Health. Your health information is reviewed and updated in your electronic health record at each visit. If you see information that is not correct, you can send a secure message to our medical records department by logging into your MyChart account, clicking on the “Ask a Question” quick link located on the right hand side of the screen and clicking the “Customer Service Question” button. Enter a subject in the subject line of the message, select “Request Correction to Medical Record” from the drop down menu and type your message in the text box. Or tell your provider on your next visit.

Yes. Access to another person’s health record is called proxy access. Proxy access allows a parent (or legal guardian) to log into their personal MyChart account, and then connect to information about their family member. Before proxy access can be granted, a Proxy Consent Form will need to be completed, signed and returned to one of our facilities. Adult patients can also give permission for another adult to have proxy access to their health information; such as in the case of an adult child caring for their parent or a person who is the caregiver for their spouse. Learn more about proxy access and obtain consent forms.

For children 18 and under, the parent or legal guardian just needs to complete and sign a request for proxy access form. Your child’s information will then appear in the parent/legal guardian’s MyChart account.

If your child is 19 or older, the child will need to set up his/her own MyChart account and complete a proxy form to grant you access to view information in their account.

Children between the ages of 13 and 19 can have their own MyChart account. This requires a separate consent form to be signed by the parent/legal guardian. If you are interested in this option, please talk to your doctor’s office or the medical center MyChart team.

No. This is because MyChart offers direct access to your personal health record. If you communicate about another individual through your MyChart account, that information would then be placed into your own health record. This could potentially jeopardize the care you receive. If you would like to ask questions about a family member’s health through MyChart, you will need to submit a request for proxy access and ask the question through that family member’s MyChart account.

Yes. Children between the ages of 13 and 19 can have their own MyChart account. This requires a separate consent form to be signed by the parent/legal guardian. If you are interested in this option, please talk to your doctor’s office or the medical center MyChart team.

When a child turns 13 years old, your proxy access to his/her information is automatically changed. This is to remain in compliance with Nebraska state law.

You can continue view items such as vitals (height, weight), immunizations, allergies, family history, etc. You can also communicate with the provider as the patient does to schedule appointments, request referrals, pay bills, update demographics, etc. You will no longer be able to view items such as: health issues, medications, test results, appointment summaries and prescription refill requests.

When your child turns 19, he/she is an adult under Nebraska law. This means your proxy access to his/her information automatically ends. This is to remain in compliance with state and federal laws. To regain access to your adult child's information, your adult child will need to complete a form granting this access (adult granting access to another adult form). If you are the legal guardian or personal representative of your child, there is a form you can complete to access the information (legal guardian or personal representative of an adult form).

No. Since the information in MyChart is directly tied to your electronic health record, each patient will need to establish his/her own MyChart account.

From the MyChart sign in page, click the "Forgot password?" link. Then enter your MyChart Username, the last four digits of your Social Security Number, your date of birth and answer the security question to reset your password. If you are unable to change your password after following these steps, please contact our MyChart Service Desk at 1-844-628-0303 to request a new, secure password.

If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, please email us at mychart@bryanhealth.org or you can call our MyChart Service Desk at 1-844-628-0303.

We aim to protect your privacy and the security of your information. If there is no activity for 15 minutes while you are logged in, you will be automatically logged out of MyChart. If you need to leave your computer for any reason, we recommend that you log out of your MyChart session.

Please email us at mychart@bryanhealth.org or you can call our MyChart Service Desk at 1-844-628-0303.

Yes. To access your Bryan Health records, you need a Bryan Health MyChart account. The good news is you can link your MyChart accounts so that you only have to log in once, and you'll have access to your health records in all your MyChart accounts.

In order to delete your MyChart account, you will need to contact support. Please email us at mychart@bryanhealth.org or you can call our MyChart Service Desk at 1-844-628-0303.

Please email us at mychart@bryanhealth.org or you can call our MyChart Service Desk at 1-844-628-0303.