Billing and Payment Options
Monthly Statements and Itemized Bills
You will receive monthly statements for services that are not paid for by your insurance company. You may request an itemization of all charges from any location by contacting Patient Financial Services at 402-481-5791 or 877-577-9277.
NOTE to patients with a MyChart account: You will receive your bill in your MyChart account. You will receive a MyChart notification when you have a new statement in MyChart so you can easily view and pay your bill online. To receive a text notification, opt in for text messaging by texting START to 24671. If you prefer a printed copy, you can opt out of paperless billing in your MyChart account.
Commerce Bank External Line of Credit
Learn More & Enroll
Online Bill Pay
Bryan Medical Center, Crete Area Medical Center and Clinics, Grand Island Regional Medical Center, Merrick Medical Center and Clinics, Bryan Heart and Bryan Physician Network Locations, and Kearney Regional Medical Center and Platte Valley Medical Clinic for services on or after Feb. 17, 2024
Pay Bill through
MyChart Account
Pay Bill through
Guest Pay
If you would like to talk to a member of our team, please call 1-877-577-9277 or 402-481-5791.
Online Bill Pay - Kearney: For services received before Feb. 17, 2024
Kearney Regional Medical Center and Platte Valley Medical Clinic
Pay Bill Online
If you would like to talk to a member of our team, please call 1-855-404-5766 (Kearney Regional Medical Center) or 308-865-2808 (Platte Valley Medical Clinic).
Additional Payment Options and Financial Arrangements
- Visa, Mastercard, American Express or Discover credit cards accepted, as well as Google Pay and Apple Pay
- Participate in a Bryan Health payment plan, up to 6 months interest-free; to learn more, login to MyChart or call 1-877-577-9277
Commerce Bank External Line of Credit
Through our partnership with Commerce Bank, you receive these benefits:
- Easy enrollment, open to all patients regardless of insurance coverage
- No credit check, and enrollment in the program will not affect a person's credit rating
- No set-up fees, charges or penalties for early payoffs
- One monthly payment, with ability to consolidate multiple accounts
- Zero percent interest rate
- Terms of 24, 36, 48 or 60 months based on balance
For Bryan Medical Center, Bryan Heart, Bryan Physician Network, Crete Area Medical Center, Grand Island Regional Medical Center and Merrick Medical Center patients; Kearney Regional Medical Center and Platte Valley Medical Clinic (for services on or after February 17, 2024)
Enroll Here
Frequently Asked Questions
If you have a question about your bill or setting up a payment plan, our customer service representatives can help you.
Hours: Monday-Friday, 7:30 a.m.-5 p.m.
Call: 402-481-5791 or 1-877-577-9277
Email: pfs@bryanhealth.org
Will all my services be covered by my insurance?
Your insurance policy defines the benefits or coverage you are entitled to under your policy. Each plan is different. Your plan may cover all costs or some of the cost of your treatment or services less any deductible and co-insurance amounts, which are your responsibility. Your plan may not cover certain items such as take home prescriptions or certain treatments and conditions, for which you may be entirely responsible. Please refer to your policy or contact the claims administrator for the specific benefits.
Will Bryan Health file a claim with my insurance company?
Yes. We will file a claim with your health insurance company, Medicare, Medicare Supplement or Medicaid provided we have complete information. It is your responsibility to follow up with your insurance company after the claim has been filed. Remember, the insurance coverage is a contract between you and your insurance company.
If my insurance company disallows charges due to being over the "usual reasonable and customary charges", will I be responsible for those charges?
Yes. Some insurance companies use a reasonable and customary determination to base their coverage obligation rather than the actual charges incurred by their policyholders. The difference between the usual and customary amount and the charges shown on this statement are your responsibility. This limitation of coverage is based upon the contract between yourself and your insurance company.
May I make payments on my account?
Yes. Bryan Health offers payment options when you are unable to pay your balance in full. Here are options available to you:
- Visa, MasterCard, American Express, Discover, Google Pay, Apple Pay
- Participate in a Bryan Health payment plan, up to 6 months interest-free; to learn more, login to MyChart or call 1-877-577-9277
- Enroll in a Commerce Bank external line of credit. Through our partnership with Commerce Bank, we offer easy enrollment with:
- One monthly payment
- No credit check
- Zero percent interest rate
- Terms of 24, 36, 48 or 60 months based on balance
Do I have to pay in full or have a payment plan?
Yes, Bryan Health requires payment in full or an official payment plan.
Is financial assistance available?
Yes. You may be eligible for financial assistance if you have limited or no health insurance, or demonstrate you have financial need, complete a Bryan Health financial assistance application with the required documentation. Learn more and get an application or call 402-481-5791 or 877-577-9277 to speak to a financial counselor.
Will I receive bills from providers or organizations other than Bryan Health?
Yes. You may receive separate bills from other providers involved in your care.
What do these terms on my statement mean?
Total Account Balance - The total remaining balance for all accounts including those on a payment plan.
Payment Plan Due - The current amount due for this statement period for your accounts on an existing payment plan. Payment plan details are shown on page 2 of your statement.
Other Accounts Amount Due - The current amount due for all of your accounts not on a payment plan.
Current Amount Due - The total amount due for this statement period for all your accounts including those on a payment plan and those that are not on a payment plan.
Insurance Paid and Adjustments - Amount paid by insurance and any applicable insurance adjustments
Personal Payments/Discounts - This included patient payments, applicable patient adjustments, and account transfers to outside agencies including collection agencies
Billing and Collection Policy
The following policy applies to Bryan Medical Center, Crete Area Medical Center, Grand Island Regional Medical Center, Kearney Regional Medical Center and Merrick Medical Center.
Billing and Collection Policy - English, Spanish
